I received a beautiful promise ring for Christmas, I only had it three days and went to get it resized. I was told I could purchase a $80 warranty or pay $25 to get it resized. Also if I paid the $25 they would resize it twice. So obviously I went with the $25, picked my ring up and to my fear it was to big and now they refuse to resize it without me paying $25 more or paying $80 for the warranty. So now something that was supposed to be special is falling off my finger.
My fiancee gets all the jewlery for me from here. I've stopped in for stuff to get done. Very helpful and nice!
Wrong hours posted. They don't know their own refund policies had to call customer care just for them to be told that I was correct.
Bought a watch a wanted to wear it out of the store. I was never told of the no return or exchange policy if the watch was worn. I was actually encouraged to do so. All they care about is there commission not the customer. When I went back to talk to them they treated me like I was nothing. Called customer service to let them know and they totally disregarded me. Never again!!!!! Stay away from this store and Kay Jeweler in general!
Horrible customer service with attitude. Ruined my engagement ring. Simple resize didn't want to correct the mistake so instead they put a cheap guard on it which now shows the scratches in my band!!! Never again and I will not recommend them!
Kay Jewelers is a US Jewelry Store based in New Bern, North Carolina. Kay Jewelers is located at 3010 Doctor M.L.K. Jr Blvd, New Bern, NC 28562, USA.
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