They sold me on an electronic air cleaner which attaches to the in-house air handler, which drastically helped my son's allergies. The filter on the unit must be replaced once a year which is a bit of a pain and costs a little less than 100.00 but even so, it's well worth the cost based on how well it cleans the air.
Best service and friendly people to work with. They also sell the best heat & air units! They don't forget you after the sell!
I've worked with Ray Wood and the team from Comfort Air for more than a decade.
Tech arrived late which cost me a half day pay. Then he left right away for an hour because he forgot a tool! After he finally finished, a whistle-like noise came from the indoor unit so I had to make another service call and lost another half day of work!!!!!!
The work was completed on time and was actually less than their estimate by 150.00. The installed unit was a top of the line, high efficiency, Carrier brand unit and we saw a $20.00 per month drop on our electric bill (average).
Needless to say, I highly recommend this company and their service personnel for both residential and business heating and air conditioning work and in my opinion, they are the best company of their type in the New Bern, Craven County area.
Could have better customer service. Have used them twice a year for 3-4 years to come out in Summer/winter. We had a problem with ductless unit, they came out and stated they couldn't get parts for the unit. I appreciate them finding out before they worked on it and charging me hours of labor.
He was there about 15-20 min, I called in and inquired on purchasing a replacement and asked if anything could be done regarding $79 with the understanding I would pay something for the time and gas. Was very quickly told no, it's $79 and has been for a long time, nothing can be done. Because of the rudeness I will not be going back or recommending. Honestly, they could have said we'll discount the new machine to offset some of the $79 and I would've been fine.
I was surprised they didn't have a higher Google score until I read the other reviews and realized they had little to do with Comfort Air's actual quality of work which is excellent.
They provided our business service at CCHC in New Bern and were always on time and Trepis, one of their service reps is one of the best in the industry. I also had Comfort Air install my home system which was a whole house system and involved removing the old system.
Comfort Air Of New Bern Inc is a US General Contractor based in New Bern, North Carolina. Comfort Air Of New Bern Inc is located at 2301 US-70, New Bern, NC 28560, USA.
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