i got a amazing hair cut from Laura about 2 months ago. I have been trying for over a week to get in with her agin. But it seems unless you are willing to download the ap it doesnt matter to them how long you sit there. Today was the busiest i have ever seen it here and quite possibly the worst customer service. They do care hiw long you sit and wait, you will allways be bypassed by people with the app.
I love Great Clips! Awesome staff with great prices!
This place is great! Very friendly and professional staff. I had my haircut done by Emily and she did a fantastic job. Couldn't be happier and definitely will be back!
I've tried the other haircut places in New Bern and they never did what I told them that I wanted. Today I brought a picture of what I wanted and showed it to Chelsea and asked her if she would cut my hair like this. She said she would and she did. Chelsea did exactly what I wanted and she made a note in the computer for future visits I'm to get "The Jamie Lee Curtis Pixie Cut!" This is the place for me.
So I had been trying this new location out and really liked the quality if the cut. However I have to say that I went yesterday and left my sunglasses on the workstation of Jamie who cut my hair. When I went back today to ask for it I was treated really harshly and with very very rude attitude. When I asked for the manager it turned out to be the lady that was being the rudest to me. Back story is Jamie saw my sunglasses and realized I had left them but decided to just throw them on the front counter instead of holding them at her station. When I asked it took a couple minutes of interrogation for her to admit that's what she did. Finally I got a hold of their General Manager Chealsea who at first seemed really apologetic and said she would do whatever it takes to get my glasses back. However when I called back this afternoon all she said was "we are looking" and we can offer you a month worth of cuts to make up for it. I cut my hair twice a month at that. So my 300 dollar sunglasses is worth 40 bucks at the most to you? I don't recommend this place to anyone I know, sorry if I had recommended them to you. I retract it. I whole heartily believe Jamie stole the sunglasses as soon as the GM Chelsea had her back turned and left for the day.
Great Clips is a US Hair Care Studio based in New Bern, North Carolina. Great Clips is located at 2002 S Glenburnie Rd #130, New Bern, NC 28562, USA.
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