Family Tire repaired my tire when another location refused so they could try to sell me a tire. The employees are extremely helpful and polite. I was helped with coupons and discounts, and given good advice about whether or not I needed additional services. Family Tire is honest and will not try to sell you something you do not need. By far my best experience at an auto repair shop.
Not impressed. They were very frustrating to deal with. They were either really nice, or really frustrating. Some of the people have a attitude problem that needs to be checked. Larry and the dark haired girl whose name starts with a H were really nice. Heather? Helen? I don't remember. They were both great on the phone and in person. Otherwise, I wasn't very impressed with the work or the prices. Not to mention when I had issues with their work, they blamed me. I'm not stupid, it wasn't me. I also know a friend who had a bad experience here, they scratch up his wheels when mounting tires. It sucks because I always recommended this place and I've been here a few times. At first my experience here was great, albeit pricey, but it quickly became frustrating. They're not really worth it, I'll just go somewhere else or do the work myself.
My husband & I appreciate the customer service and services this shop provides. We feel like we can trust them, and they do it honestly. I have been there twice, and they are always accommodating (shuttle ride, best waiting area, etc.) and make you feel valued. The owners seem very involved with the day-to-day operations, and their store's professionalism and cleanliness shows it. I also like how if you ask for an estimate, they will gladly provide it to you! My estimate was 100% accurate for a brake rotor and pad replacement. Shout out to Mr. Ray for keeping us informed and taking care of us! We will definitely continue going to this shop! (P.S. Thanks for the shuttle ride, Mr. Denny!)
Great place and people. Every appointment has been on time. Bought the tire warranty and have had to use it a few times now for flats, a great investment. People explain what needs to be worked on, they answer all my question honestly, and don't try to keep selling.
Family Tire is an excellent example of hometown customer service. I am always treated with respect and courtesy. Repairs are reasonably priced and explained to me in a manner that does not insult my intelligence nor wound my pocketbook. The rocking chairs in the waiting area are probably the most comfortable seats in town. Fair, honest, reasonably priced, they are my go-to spot for all my Automotive Service needs.
Family Tire Auto Service is a US Car Repair based in New Bern, North Carolina. Family Tire Auto Service is located at 2615 Highway 70 East, New Bern, NC 28560, USA.
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