T-Maybe it's a nightmare. NEVER AGAIN. I switched to this network because I was trying to save money, it ended up being a nightmare. The network hardly works in my area and so I decided to go to a better cell provider. T-Maybe made has made cancelling with them very difficult. I've have spent three days and countless hours at the store and on the phone with customer care. Beware. Don't switch to T-Maybe.
You think Sprint is bad? You haven't seen anything yet. Good luck doing anything on your phone in New Bern if you have T-Mobile as a carrier. I'm also pretty sure they walked two doors down to Wal-Mart, and drew employee names from a hat.
They were great setting up our account!
I can not begin to describe the terrible experience I have had with T-mobile, but I will try to put it in to words. First of this store is horrible there is no seating anywhere and the incompetent employs are going to keep you here for an hour minimum. We went to set up our account and the employees had to call customer service. Not some special number they had, just plain old customer service which we had just finished talking to ourselves. They are rude unhelpful and just don't know what they are doing at all. Never go with T-mobile not only did the service worked almost nowhere in New Bern but there return policies and lack of communication within the company make it almost impossible to switch to an other provider. Trust me you will save more money and time if you just avoid T-mobile all together. #t-maybe
This location has the worst customer service ever. I have been a customer of for over 15 years. And have never had such problems before. I have an ongoing issue where a promotion was not applied when i upgraded and added a 2nd line, even apologized to of their error, but the issue has not been corrected. I have called multiple times for updates from mgr Kathy on the situation from corporate with no responses other than they have to send it up the line and waiting for them to fix, it has been over a month, and since aug when i got the promotion. Have called the store multiple times was even hung up on. I go into the store to see if we can settle face to face and the clerk Antoinette was curt and talking over me, would not even let me explain the situation. The exchange got to such that when i tried to move the conversation fwd she sneered at me and got a manager. He came out and we discussed, issue is still not fixed. Told to call corporate but when i explained i already did that and they told me the store had to fix their error, the mgr fell back on how they are not a true tmobile store and to call corporate. When asked when kathy would be back they refused to disclose. The entire exchange with this manager was civil but Antoinette was snorting and rolling her eyes off to the side. In a word: unprofessional.
T Mobile is a US Electronics Store based in New Bern, North Carolina. T Mobile is located at 3023 Doctor M.L.K. Jr Blvd, New Bern, NC 28562, USA.
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